Credit Hire Administrator

Full Time
Harrogate

Industry:
Credit hire – experience in this industry is ESSENTIAL.

£18K – £22K depending on experience – Full Time – Permanent – 20 days holiday plus bank holidays – Full training provided – Home based working, (MUST be available for a two-week training period in Harrogate, North Yorkshire).

Working hours:
Monday to Friday, 35 hours/week EARLY MORNINGS from 3.00am – 11.00am OR 1.00am – 9.00am. These hours are essential as they coordinate with their Australian office and customer base.

Client Details:
Our client are the largest provider of credit hire and accident replacement vehicles in Australia.
Due to expansion of services, they are looking for a Credit Hire Administrator to join their team. This is an exciting time to join an award-winning company that invests in its staff and believes in creating opportunities for personal development.

Job Role:
The main duties of a Credit Hire Administrator are:
• Taking inbound calls from referred customers who require a replacement vehicle after a breakdown or accident.
• Processing claims.
• Responding to all customer queries in a welcoming, positive and professional manner, providing a first class customer support service.
• Understanding customer needs and requirements, working to exceed these at all times.
• Taking customer information and adding it accurately to an in house system.
• Liaising with third party companies.
• Offering guidance and support to customers ensuring they are well informed and valued at every stage.
• Handling all issues/complaints in a timely and sensitive manner, ensuring a successful outcome.

Person Specification:
The ideal Credit Hire Administrator MUST have experience in credit hire or motor accident insurance claims.
You will have excellent listening and verbal/written communication skills coupled with strong organisation and IT experience.

If this sounds like the role for you, APPLY TODAY! Immediate starts are available.

Job Features

Job CategoryPermanent

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